Important Policies

Secure your event rentals with ease!

Orders made more than 7 days prior to event date:

For rental orders made more than 7 days in advance, a 50% non-refundable deposit is required to secure your items. The remaining balance will be invoiced and due 7 days before your event. 

Please note, you’ll have 48 hours to complete the final payment; otherwise, the order will be canceled, and the deposit will be forfeited. 

Orders made less than 7 days from the event date:

For rental orders made 7 days or less, the full amount is due immediately.

Refundable Damage Deposit: 

For rental items totaling $200 or more, a refundable damage deposit is required and also collected 7 days prior to the event date. This deposit will be refunded upon pick up, provided no damages are found. 

Please note that this deposit is in addition to the total rental amount due. 

Our event cancellation policy ensures clarity and fairness.

Cancellations made more than 7 days prior to the event date:

If you cancel your rental order more than 7 days before the event, your deposit will be forfeited. 

Cancellations made less than 7 days from the event date:

If you need to cancel within 7 days of the event, the full amount will be forfeited, less additional fees such as delivery or set up charges and refundable $200 damage deposit, if applicable. 

We appreciate your understanding and encourage you to plan ahead for a smooth experience! 

** Please note that we cannot offer refunds for cancellations due to weather conditions, as we are not liable for circumstances beyond our control.