Frequently Asked Questions

Our rental service offers a streamlined process for securing your desired items. Simply complete the rental inquiry form with your specifications, and our team will respond within 48 hours with a tailored quote to meet your needs. 

Yes, we require a 50% non-refundable deposit to hold your rental reservation which will apply towards the total amount due. The remaining balance is due 7 days prior to the day of the event.

For rental items totaling $200 or more, a refundable damage deposit of $200 is required and also collected 7 days prior to the event. This deposit will be refunded upon pick-up, provided no damages are found. Please note that this deposit is in addition to the total rental amount due. 

For standard rentals, the typical rental period is one day, with options for same-day or next-day pick-up available based on individual circumstances. We will work with you to determine the best approach.

For detailed information on pricing and features, please refer to the individual product listings.

Rental durations for our “special” rental items such as flower walls, heart-shaped flower stands, or the immersive 360 Photo Booth vary depending on a customer’s needs. For further details and to discuss how we can best serve your unique needs, please reach out to us directly.

Our comprehensive rental service includes delivery, set up, and take down for special rental items, ensuring a seamless experience from start to finish. 

For standard rental items, please consult our Delivery & Services guidelines for detailed information on our services. 

If items are delivered via curbside drop-off, we require that they be disassembled and prepared for pickup to avoid extra labor charges. 

Furthermore, customers may incur additional charges if  the rental items are not prepared for pick up at the scheduled time. Timely readiness of items is essential to avoid extra fees associated with wait times. 

Please refer to Important Policies for more details.

Yes, we offer package deals that include multiple pieces of equipment at a discounted price. Contact us for more information and pricing, or complete a Rental Inquiry Form and tell us more about your event wishlist! 

Our rental service currently provides delivery exclusively for all rental items and equipment at this time, ensuring a convenient and efficient experience for our customers. Please refer to our Delivery & Services page for more information. 

Our rental service emphasizes the importance of returning items in their original, pristine condition. All linens must be washed and dried, while tables and chairs should be wiped clean. Additionally, all rental decor should be free from dirt to avoid any additional charges.

For your convenience, we offer a cleaning fee option, providing a hassle-free solution for those who prefer not to handle the cleaning themselves. Contact us for further details.

Please note- This option excludes any serving dishes or food related rental items due to safety issues. We require these items to be thoroughly washed and cleaned prior to return to avoid additional fees. 

We prioritize transparency, ensuring that all additional fees are clearly outlined to facilitate a seamless experience for our customers. 

We offer a range of services, including delivery, set up and take down, which are all designed to enhance your rental process while safeguarding your interests. 

Additionally, we address potential damages to rental items or equipment and will apply any applicable charges, if necessary.

Other service fees or charges may apply:

• Wait fees
• Hauling fees
• Cleaning fees
• Holiday delivery, set up, and take down

Please refer to the following links for more helpful information.

• Delivery & Services
• Important Policies

Yes, we require a signed rental agreement acknowledging all terms and conditions, including our Delivery & Services and Important Policies.  We encourage you to familiarize yourself with the information to ensure a smooth experience. 

Yes, we are insured! Trust us to provide high-quality rentals and exceptional service for all your celebration needs.