Delivery & Services

1. Our delivery service is designed with transparency in mind, ensuring customers are fully aware of any potential additional fees associated with their orders. 

2. Enjoy complimentary delivery for orders over $200 within a 20-mile radius of our Brooklyn Park, MN 55443 location, providing convenience and value for our customers. 

3. For orders below the $200 minimum or outside the complimentary range, a delivery fee of $1.75 per mile will apply, ensuring clarity in our pricing structure. 

4. Deliveries will be made directly to the event location, and the customer or an authorized designee must be present to accept the delivery, with additional charges applicable for extended wait times. 

5. Please note that deliveries are limited to curbside only unless specified otherwise, with set up and take down fees applicable for additional services such chairs and tables, or linen placements.

6. HAULING FEES: Complimentary and standard delivery fees are based on having direct access to the delivery location (i.e. garage, driveway, loading dock, etc.). Additional fees may apply if direct access is not granted, or additional hauling is required (i.e. stair cases, extended walking distance from delivery truck location, etc.).

When scheduling your delivery, please provide specific and accurate details of the delivery and drop off location in order to avoid additional charges.

7. HOLIDAY DELIVERY & PICK UP: Any delivery and pick up services on a Holiday will incur an additional flat rate of $100 round trip on top of the base rate. This also applies to any complimentary delivery services provided. Holidays observed are: Memorial Day, Independence Day, Labor Day, Thanksgivings, Christmas Eve, Christmas Day, New Year‘s Eve, and New Year‘s Day.

8. NON-STANDARD HOURS FOR DELIVERY & PICK UP: Standard delivery and pick up times are scheduled between 11 AM to 10 PM daily. We offer a non-standard hours delivery and pick up service option for your convenience, available for arrangements made in advance. A flat fee of $100 applies for anything scheduled outside of our standard hours, with an earliest delivery time of 8 AM and a latest pick up time of 12 AM. Please note that this fee is in addition to any applicable charges or services. 

1. Our rental products such as flower walls, heart-shaped stands, and photo booths come with complimentary delivery, set up, and take down. 

2. For additional rentals such as chairs and tables or linen placements, we offer a standard set up and take down service for an additional fee. 

We understand that set up and take down requirements can differ significantly based on the customer, type of event, and venue, and we are committed to collaborating with you to establish the most effective approach and associated costs. 

To ensure we meet your specific needs, please provide detailed information when completing the Rental Inquiry Form.

3. Set up and take down are not included in the complimentary delivery services, unless otherwise noted. For reservations that do not include set up and take down services, we require that all rental items are neatly packed and ready to be picked up before the scheduled time.

Customers may incur additional charges if the rental items are not prepared for pick up at the scheduled time. Timely readiness of items is essential to avoid extra fees associated with wait times.